Terms of sale & service.

[PLACEHOLDER — terms of sale & service to be supplied by counsel.]

Typical scope:

• Scope: hardware sale, software licensing, service engagement, support contracts
• Order acceptance and quotation validity
• Prices, payment terms, late-payment interest
• Delivery / installation / acceptance
• Warranty (Gewährleistung) — duration and remedies
• Limitation of liability per German commercial standards
• Retention of title until full payment
• Software licensing terms (perpetual / SaaS / open-source where applicable)
• Maintenance / support tier definitions (Standard / Business / Mission-Critical — cross-link to /services/mission-critical/)
• Confidentiality, IP, data ownership (customer’s data stays with the customer)
• Force majeure
• Governing law (German law), jurisdiction (Bielefeld), arbitration if any
• Severability, written-form requirement, amendments

B2B-only terms — Synefex sells to businesses, not consumers. Some mandatory consumer-protection rules therefore do not apply.